Announcement Postal strike – what you need to know

October 30, 2018

Canada Post and its union are currently without a collective bargaining agreement. Rotating strikes began Monday, October 22 and a full-scale work stoppage could occur without notice.

WorkSafeNB is committed to ensuring workers, pension and survivor benefit recipients, employers and service providers experience as little inconvenience as possible if a postal service disruption occurs.

For this reason, effective Tuesday October 30, we will temporarily stop using Canada Post to process mail. We have begun distributing benefit cheques to our regional offices. We will call clients once their cheque is ready for pick-up.

How does the postal disruption affect me?

WorkSafeNB wants to ensure you receive your payments as quickly and conveniently as possible. For this reason, we strongly recommend enrolling for direct deposit. Registration for direct deposit is quick and easy, and will ensure you receive your benefits on time without delays.

Before you begin, you will need:

  • Your banking information (which can be requested through your financial institution or acquired from a void cheque).
  • Two pieces of personal information including your date of birth and either your social insurance number or medicare number. (Your personal information must match exactly what WorkSafeNB has on file for your claim.)

How to register for direct deposit:

Method

How to do it

How long it takes

Enrolling to direct deposit through MyServices.

After registering for a MyServices account, you can click on the “Tools” option and choose “Payments”. This will enable you to access the “Update Direct Deposit Bank Information” section of MyServices.

Takes effect immediately.

Sending your banking information to our regional offices.

You can download the Direct Deposit Enrolment Form and follow its instructions.

May take up to 5 business days to process.

 

If you are an existing client who is paid by cheque and cannot enrol to direct deposit:

In the event of a postal disruption, WorkSafeNB will send your cheque to your nearest WorkSafeNB regional office for pick-up. You will be contacted when your benefit cheque is ready to be picked up.  If you are unable to register for direct deposit or pick up your cheque at a regional office, please contact your case manager or claims manager to make alternate arrangements.

IMPORTANT NOTE

To pick up a benefit cheque, you must provide at least three pieces of personal information, including one piece of government-issued photo ID. Other acceptable pieces of personal information include:

  • Claim number
  • Date of birth
  • Address
  • Social insurance number
  • Medicare number

How a postal disruption may impact claim correspondence:

WorkSafeNB will hold written communication, and will communicate by phone and fax until the postal disruption is resolved.

To send WorkSafeNB information, we recommend faxing the information to 1 888 629-4722. You may also drop off correspondence to one of WorkSafeNB’s five regional offices. Please ensure your correspondence is sealed and is addressed to your case/claim manager.

How does the postal disruption affect me?

In the event of a postal disruption, WorkSafeNB will hold written communication, and will communicate by phone and fax until the postal disruption is resolved.

You can register for MyServices to file your Form 100, view your current balances, communicate securely, access your cost of claim statements and more.

If you want to send WorkSafeNB information, we recommend faxing the information to 1 888 629 4722. You may also drop off correspondence to one of WorkSafeNB’s five regional offices.

Questions about your assessment? You can access our online services via our website for clearance certificates, employer registration, and to pay assessments. You can also contact our Assessment Services team by calling 1 800 222 9775 (option 4) or by faxing their inquiry to 506 632-2819.

How does the postal disruption affect me?

WorkSafeNB wants to ensure you receive payment quickly and conveniently. To prevent payment cheques from being caught in the mail, WorkSafeNB has placed a temporary hold on service provider payment cheques. WorkSafeNB will closely monitor the postal disruption and will mail cheques if the disruption is of a short-term nature.

To ensure prompt payment, WorkSafeNB recommends enrolling to direct deposit. To register for direct deposit, fax a completed Direct Deposit Enrolment Form to 1 888 629-4722.

In the event of a postal disruption, WorkSafeNB will hold written communication, and will communicate by phone and fax until the postal disruption is resolved.

If you want to send WorkSafeNB information, we recommend faxing the information to 1 888 629 4722. You may also drop off correspondence to one of WorkSafeNB’s five regional offices.

 

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