The claims process

If you have had an accident at work, the claims process begins when you and your employer fill out WorkSafeNB's Form 67 - Report of Accident or Occupational Disease.

Definition of a worker
You are entitled to workers' compensation coverage whether you are a full-time, part-time, temporary or casual worker. The Workers' Compensation Act of New Brunswick states: "worker" means a person who has entered into or works under a contract of service or apprenticeship, written or oral, express or implied, whether by way of manual labour or otherwise, and includes:
(a) a learner,
(a.1) an emergency services worker within the meaning of any agreement made under the Emergency Measures Act between the Government of Canada and the Government of New Brunswick in which provision is made for compensation with respect to the injury or death of such workers,
(b) a member of a municipal volunteer fire brigade, and
(c) a person employed in a management capacity by the employer, including an executive officer of a corporation, where that executive officer is carried on the pay-roll.

 If you are entitled to workers' compensation benefits as a result of the accident (for example, you require or have required medical attention, or you have had to take time off work), this form will automatically act as your WorkSafeNB claims request.

Once your Form 67 is received by WorkSafeNB, your coverage will be verified, and your claim will be reviewed for acceptability. You and your employer will be notified in writing of the decision.

Click to view a chart that illustrates the claims process.

Click to learn how personal information is gathered, used and disclosed in managing a workers' compensation claim.

If your claim is accepted, your responsibilities include:

  • Keeping appointments with your health care providers (physicians, physical therapists, chiropractors, etc.).
  • Asking your health care providers to send reports to WorkSafeNB.
  • Following the treatment plans developed by your health care providers.
  • Talking to your physician about your progress so you understand when you can return to work. Inform your adjudicator or case manager of any changes in your medical recovery.
  • Talking to your employer regularly about your progress. Ask about a possible return to work date and whether suitable work can be found for you.
  • Having regular contact with your adjudicator or case manager.
  • Telling your adjudicator or case manager when your doctor tells you that you are fit to return to work. If you do return to work early, make sure you understand and follow any work restrictions so your re-employment is safe for both you and others.
  • Advising WorkSafeNB if you stop working or need to change your duties because of your injury.
  • Keeping receipts for expenses directly related to your workplace injury.
  • Using your claim number when you write letters or call WorkSafeNB.
  • Advising your adjudicator or case manager if you plan to  leave or move out of the province.
  • Full participation in modified work accommodations made available by your employer and supported by your treating physician.

Your employer's responsibilities:

  • Work with you, your health care providers and WorkSafeNB to develop an effective return to work plan for you.
  • Make every effort, short of undue hardship, to accommodate you if you suffer a functional disability (as per provincial human rights legislation).
  • Maintain regular contact with you and WorkSafeNB.

Your health care provider's responsibilities:

  • Send reports to WorkSafeNB as soon as possible.
  • Help you understand what is wrong and what can be done to assist your recovery.
  • Work together with you, your other health care providers and WorkSafeNB to develop an effective return to work plan for you.

WorkSafeNB's responsibilities:

  • Provide you with clear and timely information.
  • Provide you with effective compensation and rehabilitation services to help you return to some type of employment.
  • Ensure that you receive appropriate medical treatment, and expedite medical management when necessary.
  • Involve you, your employer and your health care providers in the return-to-work process.


Workers' Compensation  - A Guide for New Brunswick Workers


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