Business Continuity Policy 45-002 | Effective Date: March 18, 2025

Policy

WorkSafeNB recognizes the potential strategic, operational, financial, health & safety, and reputational risks associated with incidents or disruptions that may impact the continuity of business operations.

WorkSafeNB ensures that an appropriate business continuity program is in place, to respond to incidents or disruptions, that will allow for continued operations, provision of essential services, and protection of people and property considering:

• Safety, health and well-being of human life;
• Continuing critical business functions in pre-determined acceptable timeframes following an incident or disruption;
• Managing and protecting critical infrastructure and enterprise resources / assets necessary to sustain critical business operations;
• Ensuring sound and timely decision making and communication processes during response;
• Meeting legal, contractual, statutory, and regulatory obligations;
• Protecting revenue, funding sources, and investments; and
• Public image, reputation, brand, and stakeholder confidence.

Interpretation

Roles and responsibilities

Board of directors

1. Fulfilling its oversight role, the board of directors:

• Approves the business continuity policy and amendments to the policy;
• Receives regular business continuity reporting;
• Receives updates from the President and Chief Executive Officer or their delegate during a significant incident or disruption; and
• Advances business continuity inquiries to the President and Chief Executive Officer or their delegate.

President and Chief Executive Officer

2. Responsible for the day-to-day operations of WorkSafeNB, the President and Chief Executive Officer or their delegate:

• Ensures that resources are available to support WorkSafeNB’s business continuity program;
• Consults with the Executive Leadership Team to ensure compliance with WorkSafeNB’s business continuity program; and
• Updates the board of directors during a significant incident or disruption.

Business Continuity Steering Committee

3. The Business Continuity Steering Committee:

• Provides guidance on the maintenance, function, and evaluation of WorkSafeNB’s business recovery and continuity planning and business resilience strategies; and
• Performs regular reviews and advances any necessary updates of WorkSafeNB’s business continuity program.

4. The Business Continuity Steering Committee is comprised of the following members:

• Controller;
• Director, Claims Management;
• Director, Corporate Strategy and Planning;
• Director, Enterprise Solutions;
• Director, Human Resources;
• Director, Intake & Adjudication Services;
• Director, Investigations and Technical Services/Chief Compliance Officer
• Enterprise Architect;
• Enterprise Risk Specialist;
• General Counsel;
• Manager, Benefit Payment Services;
• Manager, Corporate Communications;
• Manager, Infrastructure Services;
• Manager, Innovation and Improvement;
• Senior Legal Counsel;
• Team Lead, Benefit Payment Services;
• Vice-President, Claims Management and Rehabilitation;
• Vice-President, People and Culture;
• Vice-President, Prevention; and
• Vice-President, Strategy and Finance.

Strategy and Finance Division

5. Vice President Strategy and Finance or their delegates, the Director of Corporate Strategy and Planning or the Enterprise Risk Specialist:

• Allocates the resources made available by the President and Chief Executive Officer for business continuity;
• Ensures the development, implementation, maintenance and sustainability of WorkSafeNB’s business continuity program;
• Provides regular business continuity reporting; and
• Provides updates to the President and Chief Executive Officer during a significant incident or disruption.

All employees

6. WorkSafeNB employees are responsible to develop and maintain an understanding of the business continuity program.

7. Employee reporting of an incident or disruption that impacts business continuity is through the normal reporting structure.

Previous versions

• Policy 45-002 Business Continuity Management, release 3, effective December 6, 2020
• Policy 45-002 Business Continuity Management, release 2, effective May 30, 2013
• Policy 45-002 Business Continuity Management, release 1, effective February 28, 2008