MyServices is a website application that lets workers, employers and service providers access claim or account information conveniently and securely.
For workers, it means you can email us, learn about services and benefits quickly and easily, and see your claim status, payment dates and more – all in a protected online environment.
For employers, it means you can file your Form 100, view your current employer balances, communicate securely, access your cost of claim statements and more.
So what are you waiting for? Sign up for a MyServices account today!
MyServices offers the convenience of sharing personal health information quickly and securely. You can:
Registration is quick and easy – all you need is your SIN or Medicare number and the date of birth we have on file.
Workers can register for MyServices by following these steps:
1. Start your registration
On the MyServices landing page, select “Register.”
2. Enter or request your PIN
Enter your PIN and click “Verify Access PIN.” Based on your selection, you would’ve received by mail, text or phone call. If you do not have a PIN, you can request one. Learn how to request a PIN.
3. Verify your account
4. Complete your registration
Enter your account details to complete your registration:
Once you have finished these steps, your registration is complete.
Employers and service providers must contact WorkSafeNB to register for MyServices. You can contact WorkSafeNB by clicking “Contact Us” on the MyServices registration page. A WorkSafeNB staff member will contact you within two business days.
Workers can self-register to get a PIN. On the Register page, under Worker, select “Register Now!” and follow the steps to obtain a PIN. If you get an error, you can select “Contact us” at the bottom of the page or call 1 800-999-9775.
1. Confirm your identity to receive a PIN
Enter either:
2. Choose how to receive your PIN
Select your preferred option:
3. Submit your request
MyServices is a web application that lets workers, employers and service providers access their claim or account information conveniently and securely. For workers, you can email us, update your banking information, learn about services and benefits quickly and easily, see your claim status, payment dates and more.
Yes. Workers can self-register by clicking “Register Now!” on the registration page.
Need help registering? Review our step-by-step registration FAQ above.
WorkSafeNB cares about your security and follows all government-legislated privacy laws. WorkSafeNB has developed MyServices using top industry practices and processes to ensure your personal information is protected. We also depend on you. Please don’t share your password and always log off after each session. For more details on privacy, see our privacy statement on MyServices or call us at 1 800 999-9775 and ask to speak to the Access to Information and Privacy Co-ordinator.
Go to the MyServices home page and choose “I need help logging in.” Please select “Forgot username” or ”Forgot password” and enter the email address used to sign up for MyServices or the recovery phone number. You will receive an email or text message with your username or a link to reset your password and be asked to answer security questions you created when you registered for MyServices.
Go to the MyServices profile page located under the Welcome menu in the top right-hand corner. Under the “My Account” section locate “Password” and select “edit”. It will ask you to enter your old password and create a new one. If you’re still having difficulty, call us at 1 800 999-9775.
Yes. There are two ways to submit documents securely to WorkSafeNB. You can submit a completed form as an attachment through your MyServices email. Or upload up to three documents at a time by selecting the Communications tab and “Send Claims Related Documents”. You don’t need to provide your signature when you submit a form through MyServices as your identification has been verified. Please make sure the documents have the claim number and are clear to read.
Yes, you can. We ask you to be careful with your information. Only give access to someone you trust. If you believe your personal privacy or security is threatened, please contact us immediately at 1 800 999-9775.
Please call us at 1 800 999-9775 or use the feedback option on the right-hand side of the MyServices’ My Claims page. With a click or tap, you can send us a quick note. If you need immediate help, call us at 1 800 999-9775. We want to make this service as easy for you as possible.
We’re still available every workday at 1 800 999-9775. In addition, you can mail, fax or email us.
No, MyServices is user-friendly and easy to navigate using any computer, tablet or mobile device.
Use the feedback option on the right-hand side of the MyServices My Claims page to send us a quick note. You can also call us at 1 800 999-9775. Your feedback is incredibly valuable to us. Please share your recommendations for improvement.
Employers must contact WorkSafeNB to register for MyServices. You can contact WorkSafeNB by clicking “Contact Us” on the MyServices registration page. A WorkSafeNB staff member will contact you within two business days.
MyServices is a web application that lets workers, employers and service providers access their claim or account information conveniently and securely. For workers, you can email us, update your banking information, learn about services and benefits quickly and easily, see your claim status, payment dates and more.
For employers, you can check you claims status, cost of claims and check your balance owing.
For providers, you can verify if an invoice has been paid, contact a case manager and upload claim-related documents.
No, your online account with WorkSafeNB was rebranded to MyServices.
Employers must contact WorkSafeNB to register for MyServices. You can contact WorkSafeNB by clicking “Contact Us” on the MyServices registration page. A WorkSafeNB staff member will contact you within two business days.
Go to the MyServices login page and choose “I need help logging in.” We offer step-by-step instruction. If you’re still having difficulty, call us at 1 800 999-9775.
Go to the “MyServices Profile” page located under the Welcome menu. We offer step-by-step instructions. If you’re still having difficulty, call us at 1 800 999-9775.
The administrator is someone to whom you have given full access to your WorkSafeNB account and will manage access for other users within your business.
1. Select “Add user” from the Security menu. Please note, only an administrator can add users.
2. Identify the user. Indicate whether the person already has a MyServices account. If you are not sure whether the invited user already has a MyServices account, choose “No.” If the user has one, an error message will appear.
If this happens, go back to the question and choose “Yes.” The user you’re inviting will need to provide you with their username and user number, which you will enter and proceed to step 3. The invited user can find their username and user number on their MyServices Profile.
3. Enter user details
4. Create a shared secret password (minimum 5 characters) and provide it to the invited user.
5. Select the appropriate access level and send the invitation email.
The invited user will receive an email and can complete their registration using the shared code.
The administrator can modify user access by going under the Security tab at the top of the page, selecting User Access Management, and following the instructions.
Your existing administrator can invite someone else to be an administrator under the Security tab at the top of the page, or you can contact Assessments at 1 800 999-9775 to request a new Access PIN.
Select the Contact Us link, which is found at the bottom of each page.
By registering for MyServices, you can:
1. Fast file your Form 100 – Employer Payroll Report. Saves you time this year and next when some information fields are already populated.
2. View your current balances, review your statement of accounts and view your assessment notices when you need.
3. Monitor claims and their costs. Download the information in Excel format so you can identify injury trends and costs, and manage and improve your prevention and return-to-work programs.
4. Review your payroll filing history.
5. Use MyServices’ secure email to communicate with WorkSafeNB
WorkSafeNB cares about your security and follows all government-legislated privacy laws. WorkSafeNB has developed MyServices using top industry practices and processes to ensure your personal information is protected. We also depend on you, however. Please don’t share your password and log off after completing each session. For more details on privacy, call us at 1 800 999-9775 and ask to speak to the Access to Information and Privacy Coordinator.
You may want to use our secure email to communicate with WorkSafeNB on assessment matters or with a case manager who is co-ordinating the return to work for your injured worker. You can access the secure email under the Welcome menu at the top of the page.
Select the Employer tab at the top of the page and then select File Annual Payroll (Form 100) in the drop-down menu.
Select the Employer tab at the top of the page and then select Employer Balances in the drop-down menu.
Select the Employer tab at the top of the page and then select Payroll Filing History from the drop-down menu.
Select the Reports tab at the top of the page and then select Statements of Account in the drop-down menu.
Select the Reports tab at the top of the page and then select Cost of Claims Statements in the drop-down menu.
Select the Reports tab at the top of the page and then select Assessment Notice in the drop-down menu.
Assessed Employers select the Report tab at the top of the page and then select Claim Status in the drop-down menu.
Self-Insured Employers select the Employer tab at the top of the page and then select Claim Status in the drop-down menu.
MyServices is a secure online platform, where you can:
Service providers must contact WorkSafeNB to register for MyServices. You can contact WorkSafeNB by clicking “Contact Us” on the MyServices registration page. A WorkSafeNB staff member will contact you within two business days.
The administrator is someone to whom you have given full access to your WorkSafeNB account and will manage access for other users within your business.
1. Select “Add user” from the Security menu. Please note, only an administrator can add users.
2. Identify the user. Indicate whether the person already has a MyServices account. If you are not sure whether the invited user already has a MyServices account, choose “No.” If the user has one, an error message will appear.
If this happens, go back to the question and choose “Yes.” The user you’re inviting will need to provide you with their username and user number, which you will enter and proceed to step 3. The invited user can find their username and user number on their MyServices Profile.
3. Enter user details
4. Create a shared secret password (minimum 5 characters) and provide it to the invited user.
5. Select the appropriate access level and send the invitation email.
The invited user will receive an email and can complete their registration using the shared code.
The administrator can modify user access by going under the Security tab at the top of the page, selecting User Access Management, and following the instructions.
Your existing administrator can invite someone else to be an administrator under the Security tab at the top of the page, or you can contact Enquires at 1 800 999-9775 to request a new Access PIN.
