News Release Care Closer to Home – WorkSafeNB adopts new service delivery model

July 20, 2023

WorkSafeNB has rolled out a new rehabilitation care model that allows clients to remain in their homes and closer to their support networks. The new model was adopted following comprehensive consultation with New Brunswick’s stakeholders, workers, and employers and a trial period. 


“By reducing the need for long-distance travel, workers will receive quality care with greater convenience,” said Tim Petersen, WorkSafeNB’s president and CEO. “This approach ensures our clients receive timely and effective treatment, while keeping them connected to family, friends, their employer, and co-workers – networks crucial to a safe recovery and successful return-to-work outcomes.” 

This model was initially tested in 2020, when the COVID-19 pandemic forced WorkSafeNB to suspend services at its rehabilitation centre (WRC) in Grand Bay-Westfield. In response, WorkSafeNB created a model that allowed clients to receive care in the comfort of their own home and partnering with health care providers in their community. 

“We have a proud history of service at the WRC. For more than 45 years, we’ve helped thousands of workers get better and return to work after a workplace injury,” Petersen said. “But health care has evolved, and we’ve found that the care closer to home initiative is best for our clients.”  

WorkSafeNB believes this modern approach will better support the overall well-being of clients and facilitate a smooth transition back to work that ultimately contributes to a healthier and more productive workforce.  

“With improved technology and increased accessibility to providers, WorkSafeNB can better serve workers within their communities. We look forward to continuing to put people first and adjusting to our clients’ changing needs,” Petersen said.   

For media enquiries please contact:  

Laragh Dooley, Executive Director of Corporate Communications and Business Transformation 

About WorkSafeNB  

WorkSafeNB is committed to promoting healthy and safe workplaces for New Brunswick's workers and employers. While our priority is preventing workplace injuries and occupational disease, we provide comprehensive rehabilitation services and fair compensation benefits when these do occur.  

We are a Crown corporation charged with overseeing the implementation and application of New Brunswick's Occupational Health and Safety Act; Workers' Compensation Act; Workplace Health, Safety and Compensation Commission and Workers' Compensation Appeals Tribunal Act; and, the Firefighters' Compensation Act. 

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