The claims process

If accident has occurred at your job site, the claims process begins when you and your injured worker fill out the WorkSafeNB's Form 67 - Report of Accident or Occupational Disease.

Once the Form 67 is received by WorkSafeNB, the injured worker's coverage will be verified, and the claim will be reviewed for acceptability. You and your injured worker will be notified in writing of the decision.

View the chart that illustrates the claims process.

Learn more about how personal information is gathered, used and disclosed in managing a workers' compensation claim.

If the claim is accepted, employer responsibilities include:

  • Working with the injured worker, their health care providers and WorkSafeNB to develop an effective return-to-work plan.
  • Making every effort, short of undue hardship, to accommodate the injured worker if they have suffered a functional disability (as per provincial human rights legislation).
  • Maintaining regular contact with the injured worker and WorkSafeNB.

The injured worker's responsibilities

  • Keep appointments with their health care providers (physicians, physical therapists, chiropractors, etc.).
  • Ask their health care providers to send reports to WorkSafeNB.
  • Follow the treatment plans developed by their health care providers.
  • Talk to their physician about their progress so they understand when they can return to work. Inform their adjudicator or case manager of any changes in their medical recovery.
  • Talk to their employer regularly about their progress. Ask about a possible return-to-work date and whether suitable work can be found for them.
  • Have regular contact with their adjudicator or case manager.
  • Tell their adjudicator or case manager when their doctor tells them that they are fit to return to work. If they return to work early, make sure they understand and follow any work restrictions so their re-employment is safe for them and others.
  • Advise WorkSafeNB if they stop working or need to change duties because of their injury.
  • Keep receipts for expenses directly related to their workplace injury.
  • Use their claim number when they write letters or call WorkSafeNB.
  • Advise their adjudicator or case manager if they will be leaving the province or if they are moving out of the province.
  • Participate fully in modified work accommodation made available by you and supported by their treating physician.

Health care provider's responsibilities

  • Send their reports to WorkSafeNB as soon as possible.
  • Help the injured worker understand what is wrong and what can be done to assist their recovery.
  • Work together with the injured worker, their other health care providers and WorkSafeNB to develop an effective return-to-work plan.

WorkSafeNB's responsibilities

  • Provide you and the injured worker with timely and clear information.
  • Provide the injured worker with effective compensation and rehabilitation services to help them return to some type of employment.
  • Ensure that the injured worker receives appropriate medical treatment, and expedite medical management when necessary.
  • Involve you, the injured worker and their health care providers in the return-to-work process.


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