At WorkSafeNB, we strive to ensure you can access the right care at the right time.
To better support you, we’re changing how we deliver services to make it easier for you to get the help you need. Our new approach will offer more personalized, accessible, and efficient support for medical aid and other claim requests.
Starting on June 19, 2025, a dedicated medical aid team will now assist you with all ongoing medical aid needs and requests—such as physiotherapy or treatment. This team approach will replace the current model of an assigned long-term disability (LTD) coordinator.
This change is designed to ensure timely service and give you access to specialized resources to support your recovery and well-being.
You must submit an easy-to-fill Application for Medical Aid. By submitting the application, your requests will be streamlined and sent promptly to the right team.
Important: Your current LTD benefits will remain the same—this change does not affect those benefits.
Medical aid includes any product or service that supports your recovery or helps you manage a workplace injury or illness.
Examples: Chiropractic service, physiotherapy, transportation aids (such as wheelchair ramp or replacement part), dental aid or service, TENS machine or TENS machine supplies, footwear, orthotics, braces, crutches, wood allowance, gloves and glasses.
With a dedicated medical aid team, you’ll benefit from prompt responses, easier support, and care tailored to your needs.
The new way to apply for medical aid is to improve efficiency and to provide a more streamlined approach to handling Medical Aid requests. By streamlining the process and assigning a dedicated team, we're better able to support you throughout your claim.
Starting on June 19, 2025, for direct access to the dedicated medical aid team, submit an easy to fill Application for Medical Aid. By submitting the completed application, your requests will be streamlined appropriately. The application process allows us to make timely and quality medical aid decisions and claims processing through improved workflows.
