Contact us

Please note that all mail should be sent directly to WorkSafeNB's head office.

Saint John head office

1 Portland Street
P.O. Box 160
Saint John, N.B. E2L 3X9
Telephone: 506 632-2200
Call toll-free in Canada: 1 800 999-9775

Dieppe (regional office)

30 Englehart Street, Suite F
Telephone: 506 867-0525
Call toll-free in Canada: 1 800 999-9775
 

Grand Falls (regional office)

166 Broadway Blvd., Suite 300
Telephone: 506 475-2550
Call toll-free in Canada: 1 800 999-9775
 

Saint John (regional office)

400 Main St., Place 400, Suite 2094
Saint John, N.B. 
Telephone: 506 632-2333
Call toll-free in Canada: 1 800 999-9775
 

WorkSafeNB's Rehabilitation Centre - Grand Bay-Westfield

3700 Westfield Road
Telephone: 506 738-8411
Call toll-free in Canada: 1 800 999-9775
 

For questions related to employer issues, including:

• Assessment rates
• Account information
• Change of address
• Clearance certificates

Call toll-free in Canada: 1 800 999-9775
Fax: 506 632-2819
Email: assessment.cotisations@ws-ts.nb.ca 

If you are interested in employment with WorkSafeNB, please apply online at worksafenb.ca

Resumes can be faxed to our Human Resources department.

Human Resources

Fax: 1 506 642-0718

For questions related to your worker's compensation claim. Please do not send information about your claim by email. Please call, mail to our head office or fax to our Claims Department toll-free.

Call: 1 800 999-9775 (toll-free in Canada)

Claims Department Fax: 1 888 629-4722

Saint John head office

1 Portland Street
P.O. Box 160
Saint John, N.B. E2L 3X9
Telephone: 506 632-2200
Call toll-free in Canada: 1 800 999-9775

For questions related to compliance issues, including:

• Compliance with health and safety legislation
• Deviations
• More...

Call toll-free in Canada: 1 800 999-9775
Email: compliance.conformite@ws-ts.nb.ca 

If you have a concern about the service and have not been able to resolve it with the staff member or their supervisor, please contact the Client Service Specialist at 1 800 999-9775 or 506 738-4272. You may also submit a written complaint to service@ws-ts.nb.ca. Please include your full name, address, claim number along with the nature of your written complaint or concern.

The Decision Review Office is here to review your claim-related decision if you disagree with WorkSafeNB's original decision.

Phone: 506 738-4317
Call toll-free in Canada: 1 800 999-9775 (option #5)
Fax: 506 642-0720
Email: decisions@ws-ts.nb.ca

If you wish to report suspected fraud or abuse of the workers’ compensation system, please complete the online form

or 

if you choose to submit by phone, fax, email or mail, please make certain to include the following information:

• Name and address of the person or business you suspect has committed fraud
• Details about the suspected fraudulent activity
• Any other information pertaining to the suspected fraudulent activity

Call toll-free: 1 800 999-9775 (option 5)

Fax: 506 859-6911

Email: fraud.fraude@ws-ts.nb.ca

Mail to:
WorkSafeNB
c/o Investigation Unit
30 Englehart Street, Suite F
Dieppe, NB
E1A 8H3

Please note: this line is not for reporting health and safety infractions.

Please contact the Communications Department for questions related to media issues, including:

• Fact-checking
• Interviews and statements
• General media inquiries

Phone: 506 632-2223
Email: media@ws-ts.nb.ca 

For questions related to WorkSafeNB's e-services including

• MyServices accounts
• Monthly assessment on actual payroll (MAAP) services
• Physiotherapy e-services
• self-insured employers

E-Services contact page

At the request of physicians, WorkSafeNB has established a toll-free inquiry line through which a physician may make inquiries regarding:

• Claim status
• Invoice status
• Status regarding an employer's coverage

Please note: this line is not for accident reporting.

Toll-free: 1 877 647-0777