WorkSafeNB is committed to service excellence. While our offices are not open to the public, you can reach us using the information below.
To report an accident, exposure or for general inquiries call: 1 800 999-9775.
Fax: 1 888 629-4722
For specific contact information, select from the categories below. You can also see our frequently asked questions for answers to common questions.
Please send all mail to WorkSafeNB's head office.
WorkSafeNB
1 Portland Street
P.O. Box 160
Saint John, N.B. E2L 3X9
Telephone: 506 632-2200
Call toll-free in Canada: 1 800 999-9775
For questions related to employer accounts, including:
Call toll-free in Canada: 1 800 999-9775 (option 4)
Email: assessment.cotisations@ws-ts.nb.ca
Fax: 506 632-2819
You can also register with WorkSafeNB’s MyServices for self-service options. See MyServices.
If you are interested in employment with WorkSafeNB, please apply online at worksafenb.ca
Resumes can be faxed to our Human Resources department.
Human Resources
Fax: 1 506 642-0718
For questions related to your worker’s compensation claim:
Claim information can be submitted conveniently and securely through your MyServices account. For additional assistance, you may also contact us by phone, mail documents to our head office or fax them to our Claims Department.
Call: 1 800 999-9775 (toll-free in Canada)
Claims Department Fax: 1 888 629-4722 (toll-free in Canada)
Saint John head office
1 Portland Street
P.O. Box 160
Saint John, N.B. E2L 3X9
Telephone: 506 632-2200
Call toll-free in Canada: 1 800 999-9775
WorkSafeNB is committed to providing an exceptional client experience. If you have a service concern that you have been unable to resolve with a WorkSafeNB staff member or supervisor, please contact the client service specialist toll-free in Canada at 1 800 999-9775. You may also submit a written complaint to service@ws-ts.nb.ca. Please include your full name, address, claim number (if claim related) and a brief description of your complaint or concern.
Guided by WorkSafeNB’s core values of accountability, collaboration and trust, our Client and Government Relations Specialist is committed to ensuring that every client concern is addressed with fairness, responsiveness and service excellence.
See WorkSafeNB’s Fairness Guidelines.
The Decision Review Office (DRO) reviews claim-related decisions on request. The DRO operates independently of WorkSafeNB’s case management, adjudication and benefit payment services. The team reviews decisions to ensure they were made consistent with legislation, policy and the merits of each case.
Note: Anyone wishing to appeal a WorkSafeNB decision must first receive a DRO review. You must also request the review within 90 days of the original decision date. See more.
* The DRO does not review decisions made under the Occupational Health and Safety (OHS) Act. For concerns on OHS-related decisions, please contact Prevention.
Call toll-free in Canada: 1 800 999-9775
Fax: 506 642-0720
Email: decisions@ws-ts.nb.ca
To report suspected fraud or abuse of the workers’ compensation system, please complete the online form.
You may also report suspected fraud or abuse by phone, fax, email or mail. When doing so, please include the following information:
Call toll-free: 1 800 999-9775 (option 5)
Email: fraud.fraude@ws-ts.nb.ca
Fax: 1 888 629-6911
Mail:
WorkSafeNB
Investigation Unit
1 Portland Street
P.O. Box 160
Saint John, N.B. E2L 3X9
Please note: this department is not for reporting health and safety infractions. For health and safety matters, please call 1 800 999-9775 (option 1 for urgent matters, option 2 for non-urgent matters).
To report a serious injury or other reportable event or urgent health and safety matter that requires response from a health and safety officer, call toll-free in Canada: 1 800 999-9775 (option 1).
For questions on a non-urgent health and safety matter, including prevention services, free consultation services, ergonomics, occupational hygiene, workplace inspections, incident investigations, and health and safety complaints, call toll-free in Canada: 1 800 999-9775 (option 2). Email: prevention@ws-ts.nb.ca
For questions on Occupational Health and Safety Act-related appeals and deviations, call toll-free in Canada: 1 800 999-9775 (option 2). Email: compliance.conformite@ws-ts.nb.ca
Fax (Prevention and Compliance): 506 738-4099
Note: For questions on federally regulated employment standards, health and safety, workplace equality, employment or pay equity or workers' compensation contact the Labour Program (Government of Canada).
• Urgent matters: 1 800-641-4049
• Non-urgent matters: atl-lab-tra-gd@hrsdc-rhdcc.gc.ca
Please contact the Communications Department for questions related to media issues, including:
Email: media@ws-ts.nb.ca
For questions related to WorkSafeNB's e-services including