WorkSafeNB is pleased to announce a new, improved way for employers to report workplace injuries and illnesses and for workers to apply for workers’ compensation benefits.
As part of our long-term plan to transform the client experience, we have made the application for workers’ compensation benefits process simpler and easier. Rather than a joint form, there is now a separate application process for workers and separate reporting process for employers. Only information relevant to each group is required, and they can each submit their information separately. The move comes as a result of a recommendation from the Office of the Auditor General as part of its audit of WorkSafeNB’s claims management framework.
This is phase one in a series of steps toward getting the right information from the right person at the right time. Our vision is quality and timely claim decisions and access to first wage replacement payment sooner for workers.
Some other improvements as part of this new process:
The theme is greater efficiency – for everyone, from the worker and employer to the WorkSafeNB staff member. We want workers to get support as soon as possible.
These service improvements are all part of the Client Experience Program under Transformation – and it’s just the beginning.
More phases under this project will lead to further improving our tools and processes to enable our staff to make timelier decisions and provide faster access to treatment and benefits, resulting in better outcomes for workers and employers.