We live a people-first culture resulting in an exceptional employee and client experience.
Keeping New Brunswick workers healthy and safe is more than a job – it’s a passion! We are workers too, as are our parents, siblings, children, friends, and colleagues. Together, we build a strong network of support.
Foster a high-performance culture that embraces accountability, collaboration, and trust.
Evolve an accessible and personalized client service experience.
Focus on service delivery that is high-quality, efficient, delivers intended outcomes, and is resourced appropriately.
Employee engagement – 2029 target: 70%
Assessment Rate Stability – annual target: Less than 15% from the prior year
One of the three lowest assessment rates in the country
Time to first decision – 2029 target: 80% within 14 days
Time to first payment – 2029 target: 80% within 14 days
