e-Courses FAQ

The minimum recommended requirements are:

Windows

  • 1024 x 768 screen resolution or higher
  • 4 Mb/s Internet connection or greater
  • 4 GB or more of RAM
  • Windows XP or higher
  • Adobe Flash 10.3 or higher
  • Browser: Internet Explorer v8 or later, Mozilla Firefox v17 or later, Google Chrome v27 or later 

Mac

  • 1024 x 768 screen resolution or higher
  • 4 Mb/s Internet connection or greater
  • 4 GB or more of RAM
  • Mac OS X 10 or later
  • Browser: Google Chrome v17 or later 

Note: If you wish to use the audio features, you’ll also need a sound card with speakers or headphones. 

Yes, it may. Pop-up blockers prevent windows from opening automatically. While they can prevent annoying or inconvenient ads, the blocker may interfere with e-courses. Learn how to disable a pop-up blocker

Select the version of the e-course you wish to use:  

Select Flash if you are on a desktop and desire a more interactive learning experience. You may need to enable Flash on your browser. You’ll now be able to navigate through the pages using the arrow buttons at the bottom of the window.

  • The Menu button allows to you to view the e-course sections.
  • The Print button allows you to print the current page.
  • The Replay button allows you to replay the current page.
  • The Notepad button allows you to take notes during the e-course. Caution: You must print the notes before exiting the e-course (this includes taking the online review) to keep the notes. Click the Print button on the upper-right corner of the Notepad to print.
  • The Mute button allows you to turn the narration on or off.
  • You can also pause or play the narration using the pause & play audio button.
  • Throughout the e-course, you will see words or phrases highlighted in orange. When you click on one, you will either see a pop-up with additional information about the term or topic, or link to a web page or printable document.

Select HTML if you are learning on a tablet or other mobile device. You can also use HTML on a desktop that does not have Flash installed.

  • Navigate through the pages using the Previous or Next page buttons on the top or on the sides of the window
  • The Reload Page button (circular arrows) allow you to replay the current page
  • The Menu button allows to you to view the e-course sections
  • The Play audio button allows you to pause or play the narration
  • The Mute button allows you to mute the narration
  • Right-click and select Print to print a current page.
  • Throughout the e-course, you’ll see words or phrases highlighted in orange. When you click on one, you’ll either be brought to a page with additional information about the term or topic or link to a web page or printable document. 

 

Flash does not work on all browsers or mobile devices.  Try selecting the HTML option. If the course is still not accessible, send an email to education@ws-ts.nb.ca or call 1 800 222-9775.

Time to complete the e-course varies depending on the learner. Some people will try to complete the course in one session while others will take the course over a longer period of time.  As a rule of thumb a 60-slide e-course will take about 60 minutes. 

No, there are no printed manuals available as part of this e-course. You can however print screens from the e-course see question How do I navigate through the e-course. 

After 30 minutes, you may be timed out of the e-course. If this happens, log back into the e-course to begin again. If you have been using the Notepad, you will lose your notes.  Just to be safe, we suggest printing your notes before leaving your computer. 

There are activities throughout the e-course to check your understanding. You must complete these to continue the e-course. In addition, there’s a final review at the end that comprises 10 questions. You need a minimum grade of 80% to receive confirmation of e-course completion. You can attempt the review more than once. 

If you start the review and then leave for 30 minutes or more, the system may time out, ending the session, and you’ll receive a failing grade for that attempt. 

If you successfully complete the course, you can close your window by clicking at the button at the top “Save Progress and Exit Course” to return to your main course page to access your confirmation of completion and take a survey. You should always keep proof of any course completion for your records, your employer may need a copy. 

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