e-Courses FAQ

If you have registered other participants for workshops in the past, their name may be assigned to your email address. You will need to contact us at education@ws-ts.nb.ca or by calling 1 800 999-9775 so we can manually complete your registration.

The minimum recommended requirements are:


  • 1024 x 768 screen resolution or higher
  • 4 Mb/s Internet connection or greater
  • 4 GB or more of RAM
  • Windows XP or higher
  • Browser: Internet Explorer v8 or later, Mozilla Firefox v17 or later, Google Chrome v27 or later 


  • 1024 x 768 screen resolution or higher
  • 4 Mb/s Internet connection or greater
  • 4 GB or more of RAM
  • Mac OS X 10 or later
  • Browser: Google Chrome v17 or later 

Note: If you wish to use the audio features, you’ll also need a sound card with speakers or headphones. 

Yes, it may. Pop-up blockers prevent windows from opening automatically. While they can prevent annoying or inconvenient ads, the blocker may interfere with e-courses. Learn how to disable a pop-up blocker

Select the version of the e-course you wish to use:  

  • Navigate through the pages using the Previous or Next page buttons on the top or on the sides of the window
  • The Reload Page button (circular arrows) allow you to replay the current page
  • The Menu button allows to you to view the e-course sections
  • The Play audio button allows you to pause or play the narration
  • The Mute button allows you to mute the narration
  • Right-click and select Print to print a current page.
  • Throughout the e-course, you’ll see words or phrases highlighted in orange. When you click on one, you’ll either be brought to a page with additional information about the term or topic or link to a web page or printable document. 


Time to complete the e-course varies depending on the learner. Some people will try to complete the course in one session while others will take the course over a longer period of time.  As a rule of thumb a 60-slide e-course will take about 60 minutes. 

No, there are no printed manuals available as part of this e-course. You can however print screens from the e-course see question How do I navigate through the e-course. 

After 30 minutes, you may be timed out of the e-course. If this happens, log back into the e-course to begin again. If you have been using the Notepad, you will lose your notes.  Just to be safe, we suggest printing your notes before leaving your computer. 

There are activities throughout the e-course to check your understanding. You must complete these to continue the e-course. In addition, there’s a final review at the end that comprises 10 questions. You need a minimum grade of 80% to receive confirmation of e-course completion. You can attempt the review more than once. 

If you start the review and then leave for 30 minutes or more, the system may time out, ending the session, and you’ll receive a failing grade for that attempt. 

If you successfully complete the course, you can close your window by clicking at the button at the top “Save Progress and Exit Course” to return to your main course page to access your confirmation of completion and take a survey. You should always keep proof of any course completion for your records, your employer may need a copy. 

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