Traumatic Psychological Injury Resource Centre

Caring for a worker with a TPI starts with awareness.

Traumatic psychological injuries (TPIs) differ greatly from physical injuries. Being aware of the causes, treatment and support can help. A collaborative approach from workers, employers, health care providers and WorkSafeNB’s dedicated team will help ensure quality treatment and timely recovery.

What is a TPI?

What is a TPI?

Work-related TPIs can result from experiencing or witnessing a traumatic event at work.

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Workers with a TPI benefit from psychological counselling early in recovery.

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WorkSafeNB has a dedicated team available to support workers, employers and health care providers.

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Frequently asked questions

The SUCCEED program provides workers with a TPI immediate access to psychological care on application of a workers' compensation claim. Treatment delays can drastically affect your recovery. As such, we have a team of support ready for you as soon as you indicate the injury to us. The SUCCEED program lasts for six weeks (or six sessions) and is not conditional on the worker’s claim being accepted by WorkSafeNB.  You must meet eligibility requirements for the program.

SUCCEED is an acronym that helps WorkSafeNB describe its six-week early intervention program for TPIs.

  • Strengthen: We strengthen a worker’s resilience, support and connections at work.
  • Understanding: We increase education, leading to greater empathy, and improved flexibility and support.
  • Care: We care for a worker in and out of the workplace.
  • Collaborative: Collaboration of worker, employer, health-care provider, co-workers and WorkSafeNB is critical. Everyone is involved in recovery!
  • Evidence-based: Treatment is evidence-based, using proven medical processes and practices.
  • Early: Treatment is early, leading to quicker recovery.
  • Direction: We have clear pathways for workers, employers and health care providers, leading to successful outcomes.

The SUCCEED program is delivered by WorkSafeNB-approved licensed social workers and counselling therapists.

WorkSafeNB follows the Diagnostic and Statistical Manual of Mental Disorders (DSM-5) definition of traumatic event. It defines trauma exposure as “exposure to actual or threatened death, serious injury, or sexual violence.” Please note that emotional reactions to the traumatic event (fear, helplessness, horror, etc.) may not fall under the definition. Learn more by reading the policy Conditions for Entitlement – Traumatic Mental Stress.

Work-related TPIs can result from experiencing or witnessing a traumatic event at work, such as exposure to actual or threatened death, serious injury or sexual violence. A correctional officer might witness a violent attack by inmates, a first responder may repeatedly be involved in fatality calls, or a bank teller could be involved in an armed robbery. After a traumatic event, it's normal to think, act and feel differently than usual. Most people start to feel better after a few weeks or months. Others, however, develop longer-term problems that disrupt their daily lives. A TPI can lead to mental health conditions requiring treatment, such as adjustment disorder, acute stress disorder and post-traumatic stress disorder.

Although there are several treatment options, research shows that workers benefit greatly from early intervention. Workers learn ways to cope with common psychological reactions to workplace trauma., which help to prevent or reduce its impact on mental health. Teaching people affected by a TPI how to maintain a healthy daily routine of activity also plays a critical role. As such, WorkSafeNB has launched SUCCEED, an early intervention program that provides psychological care to workers even before their claim is adjudicated.

WorkSafeNB’s team works closely with workers, employers and health care providers to provide quality treatment and timely recovery. Our case managers, psychological consultants and occupational therapists are experts in the treatment and support of workers who have experienced psychological trauma. The SUCCEED program, WorkSafeNB’s early intervention program for workers with a TPI, provides treatment with little to no delay (before the claim is adjudicated). The six-week (or six-session) program is delivered by licensed counselling therapists and master social workers. It may be delivered in person or virtually.

Workplace trauma:

National Standard of Canada for Psychological Health and Safety in the Workplace (the Standard)

Posttraumatic Stress Disorder, Centre for Addiction and Mental Health (CAMH)

Posttraumatic Stress Disorder, Center for Workplace Mental Health (English only)

Posttraumatic Stress Disorder, Mayo Clinic (English only)

PTSD: National Center for PTSD (English only)

Trauma common questions, Centre for Addiction and Mental Health (CAMH)

Traumatic Stress Section: Facts About Traumatic Stress and PTSD, Canadian Psychological Association

Workplace Mental Health, Mental Health Commission of Canada

Workplace Trauma, Canadian Centre for Occupational Health and Safety (CCOHS)

Policies, legislation and interpretation:

Conditions for Entitlement –Traumatic Mental Stress

Is Mental Stress a Compensable Injury? What constitutes a traumatic event?


Return to work:

Working to Well

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