MyServices is a web application that lets workers, employers and service providers access their claim or account information conveniently and securely. For workers, you can email us, update your banking information, learn about services and benefits quickly and easily, see your claim status, payment dates and more.
Yes. Workers can self-register by clicking “Register Now!” on the registration page.
WorkSafeNB cares about your security and follows all government-legislated privacy laws. WorkSafeNB has developed MyServices using top industry practices and processes to ensure your personal information is protected. We also depend on you. Please don’t share your password, and always log off after each session. For more details on privacy, see our privacy statement on MyServices or call us at 1 800 999-9775 (option 6) and ask to speak to the Access to Information and Privacy Co-ordinator.
Go to the MyServices home page and choose “I need help logging in.” Please select “Forgot username” or ”Forgot password” and enter the email address used to sign up for MyServices or the recovery phone number. You will receive an email or text message with your username or a link to reset your password and be asked to answer security questions you created when you registered for MyServices.
Go to the MyServices profile page located under the Welcome menu in the top right-hand corner. Under the “My Account” section locate “Password” and select “edit”. It will ask you to enter your old password and create a new one. If you’re still having difficulty, call us at 1 800 999-9775 (option 6).
Yes. There are two ways to submit documents securely to WorkSafeNB. You can submit a completed form as an attachment through your MyServices email. Or upload up to three documents at a time by selecting the Communications tab and “Send Claims Related Documents”. You don’t need to provide your signature when you submit a form through MyServices as your identification has been verified. Please make sure the documents have the claim number and are clear to read.
Yes, you can. We ask you to be careful with your information. Only give access to someone you trust. If you believe your personal privacy or security is threatened, please contact us immediately at 1 800 999-9775 (option 6).
Please call us at 1 800 999-9775 (option 6) or use the feedback option on the right-hand side of the MyServices’ My Claims page. With a click or tap, you can send us a quick note. If you need immediate help, call us at 1 800 999-9775 (option 6). We want to make this service as easy for you as possible.
We’re still available every workday at 1 800 999-9775 In addition, you can mail, fax or email us.
Workers can self-register to get a PIN. On the Register page, under Worker, select “Register Now!” and follow the steps to obtain a PIN. If you get an error, you can select “Contact us” at the bottom of the page or call 1 800-999-9775 (option 6).
Service providers and employers you can select “Contact us” or call us (select option 6 for service providers and option 4 for employers) to get a Registration PIN and Registration Code.
No, MyServices is user-friendly and easy to navigate using any computer, tablet or mobile device.
Use the feedback option on the right-hand side of the MyServices My Claims page to send us a quick note. You can also call us at 1 800 999-9775 (option 6). Your feedback is incredibly valuable to us. Please share your recommendations for improvement.
