Outcomes of a decision review

Possible outcomes

Possible outcomes

One of four possible outcomes will be provided in writing when a decision review is completed.



The DRO confirms the original decision.

There is no change on the decision. 



The DRO varies the original decision.

Decision doesn't comply with legislation or policy. The reviewer will modify or clarify the decision to meet the requirements. That may or may not change the initial decision. 




The DRO revokes the original decision.

The DRO will cancel the original decision. It may lead to an new decision being issued by the original decision maker. 


The DRO suspends the original decision.

The decision is paused, possibly temporarily. This happens when there was insufficient evidence to make the original decision and the reviewer cannot determine if the outcome is correct.

The decision is returned to the original decision maker and review is complete. 



Frequently asked questions

Any worker, employer or advocate who disagrees with a workers’ compensation claim related decision.

The DRO decision is WorkSafeNB’s final decision. If you disagree with this decision, you can file an appeal with the Workers’ Compensation Appeals Tribunal (WCAT)

You must have your decision reviewed by the DRO before proceeding to an appeal through the Workers’ Compensation Appeals Tribunal (WCAT).


Yes, if you have information that did not exist at the time of the decision review and is specific to the issue in dispute, you may ask the DRO to reconsider its decision.

In limited circumstances, subsection 22(1) of the Workplace Health, Safety and Compensation Commission and Workers’ Compensation Appeals Tribunal Act allows WorkSafeNB to reconsider its decisions.

To request a reconsideration of a DRO decision complete a new decision review application and include the new information. You must provide the reason why you’re seeking a reconsideration of the decision.

*Note: The Decision Review Office cannot reconsider any decision made by the Workers’ Compensation Appeals Tribunal. 

Advocates Services can help you file a review with WorkSafeNB's Decision Review Office or an appeal with the Worker's Compensation Appeals Tribunal (WCAT). Advocates Services office helps workers and employers with matters relating to workers’ compensation. Their services are free.


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