WorkSafeNB is committed to exceptional client service. There may be times you disagree with a decision on your claim and an objective review of the decision can be helpful. The Decision Review Office (DRO) is here to review WorkSafeNB decisions*if you disagree with the original decision. Reporting to WorkSafeNB’s General Counsel, the DRO operates independently of WorkSafeNB’s case management, adjudication and benefit payment services. We are committed to reviewing your decision to determine that it was made consistent with legislation, policy and the merits of the case.
* The DRO does not review decisions made under the Occupational Health and Safety Act.
The Decision Review Office is part WorkSafeNB and report to our General Counsel. It operates independently from the original decision makers and is guided by impartiality. We make review decisions under the Workers’ Compensation Act, the Firefighters’ Compensation Act, the Workplace Health, Safety and Compensation Commission and Workers’ Compensation Appeals Tribunal Act. We are committed to reviewing your decision to ensure it has been made in accordance with legislation, policy and the merits of your case.
As per New Brunswick legislation:
Complete the Decision Review Application, Instructions and Requirements and send it the Decision Review office my email, mail or fax.
Address: 1 Portland Street Saint John, N.B. E2L 3X9
Email: decisions@ws-ts.nb.ca
Fax: 506 642-0720
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You can expect acknowledgement (form received), timely and qualified decision, respect and fairness and a response within four weeks.
While timelines vary, you can expect to receive a decision review within four weeks of your application being accepted.
This review will have one of four possible outcomes: Confirm, revoke, vary or suspend. Learn more.
Once a review is requested new information cannot be presented to the Decision Review Office. If you wish to share new information, send it directly to the person assigned to your claim. Their contact information is on the original decision letter. WorkSafeNB will determine if the new information is relevant to the decision.
Advocates Services can help you file a review with WorkSafeNB's Decision Review Office or an appeal with the Worker's Compensation Appeals Tribunal (WCAT). The Advocates Services office helps workers and employers with matters relating to workers’ compensation. Their services are free.
If you received an order, advice to return to work after exercising your right to refuse dangerous work or an administrative penalty from a WorkSafeNB health and safety officer that you disagree with, you can appeal to the Chief Compliance Officer.
The Decision Review Office doesn't contact the worker, employer or their representative by telephone during the review process. The process consists of a review of the information in the file. You will receive a written communication from the DRO when your review is complete.
If you need help with an application, call 1 800-999-9775. We'll connect you to someone who can help with your questions or concerns.
