Please call our enquiries team at 1 800 999-9775.
Medical aid includes any product or service that supports your recovery or helps you manage a workplace injury or illness.
Examples: Chiropractic service, physiotherapy, transportation aids (such as wheelchair ramp or replacement part), dental aid or service, TENS machine or TENS machine supplies, footwear, orthotics, braces, crutches, wood allowance, gloves and glasses.
With a dedicated medical aid team, you’ll benefit from prompt responses, easier support, and care tailored to your needs.
For direct access to the dedicated medical aid team, submit an easy to fill Application for Medical Aid. By submitting the completed application, your requests will be streamlined appropriately. The application process allows us to make timely and quality medical aid decisions and claims processing through improved workflows.
Most requests will require additional documentation to show that the request is medically necessary (prescribed) and is to address your work injury (not for an unrelated medical condition).
You may assist the worker in completing the form and we strongly encourage the worker to submit the Application for Medical Aid along with your quote, recommendation, report, and any supporting documentation to WorkSafeNB. Having both the application and the supporting medical information ensures our team can review and respond to the request promptly.
No, your treating provider can send us an email at Intervention@ws-ts.nb.ca to request an extension of treatment without requiring a new application.
