Already have a claim?

Your claim has been accepted, and you're on your way to getting better. What's next? We want to ensure you are set up with tools and information to guide you. Among our favourite tools are MyServices, Working to Well and About Your Benefits. 



MyServices is a confidential and secure online service to help you stay connected with us.


Working to Well

Check out Working to Well, a website with tips, testimonials, videos and more for workers like you.

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Working to Well
Your benefits

Your benefits

Learn about WorkSafeNB benefits available to you.

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Frequently asked questions

Case management is a way of co-ordinating the treatments and services you need to get better with everyone involved in your case – you, your employer and your health care providers. Case managers are dedicated to supporting you in your recovery and return to work as soon as it is safe. Your WorkSafeNB case manager is your main contact with WorkSafeNB and all other team members, and is responsible for overseeing your rehabilitation and return-to-work plan. Other team members may include an occupational therapist, a physiotherapist, a rehabilitation specialist and a medical adviser.

Your employer plays a primary role in your recovery plan throughout the entire process, from reaching out to WorkSafeNB and health care partners, to providing modified duties as part of your recovery.

Your employer will:

  • Keep in touch with you throughout the recovery process;
  • Offer meaningful and productive modified duties or other suitable work that is safe and within your capabilities;
  • Ensure supervisors and co-workers support you during recovery; and
  • Communicate and collaborate with all return-to-work partners, including WorkSafeNB and health care providers.

 Here's how you can help:

  • Participate in any medical aid or health care treatment to promote a safe recovery. 
  • Keep in touch with your supervisor/employer. 
  • Actively participate and co-operate in the stay-at-work and return-to-work process. This may include modifying how you work, or adjusting your hours or job tasks.
  • Communicate and collaborate with all return-to-work partners, including WorkSafeNB, your employer and your health care providers. Share and discuss both successes and concerns.
  • Register for MyServices so you can see upcoming payments, expense reimbursements and communicate by email with your case manager.

Your health care providers play a vital role in formulating a plan for your successful return-to-work. They also understand the importance of helping you stay active and connected. Depending on your injury, your health care providers may include your family physician or nurse practitioner, surgeon, physiotherapist, psychologist and occupational therapist.

A recurrence is the return of an injury or illness in which you previously received WorkSafeNB benefits (treatment and/or wage replacement). It is not a new accident or injury – but a flare up. See your next steps.

While your claim may no longer be active (you are not receiving wage replacement benefits), you may still require medical aid. A medical aid is any product or service that helps you recover or manage your workplace injury or illness. Examples include chiropractic service, physiotherapy, transportation aids, gloves and glasses. See your next steps.

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